Privacy Policy

This Privacy Policy describes how NutcrackerStockings.shop (operated by Quang Vu Tran LLC, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, customize family stockings, or complete a purchase.

We are fully committed to protecting your privacy and ensuring compliance with the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), and all applicable United States e-commerce standards.

1. Information We Collect

When you visit or purchase from our website, we collect information necessary to fulfill your personalized orders and provide superior customer service:

• Order & Personalization Details: Custom names for embroidery, selected Nutcracker characters, font selections, thread colors, and gift message preferences.
• Customer Contact Details: Full name, shipping address, billing address, email address, and phone number (used solely for delivery tracking notifications).
• Payment Information: All card payments are processed securely through Stripe, Inc. via 256-bit SSL encryption. We never see, store, or have access to your complete credit card number or CVV code.
• Device & Usage Information: IP address, browser type, device identifiers, and page interaction data collected via standard session cookies and Meta Pixel.

2. How We Use Your Information

We use your data strictly for legitimate business purposes:

• To program computerized embroidery machines and fulfill your custom family stockings.
• To send transaction receipts, order status updates, and carrier tracking links.
• To communicate with you regarding your personalization details or address verifications.
• To prevent fraud, chargebacks, and unauthorized transactions.
• To optimize website performance and evaluate the effectiveness of our Facebook advertising campaigns via aggregated data.

3. Information Sharing & Third Parties

We do NOT sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our storefront:

• Payment Gateway: Stripe, Inc. (PCI-DSS Level 1 certified processor).
• Logistics & Carriers: USPS, UPS, and FedEx to deliver physical packages.
• Advertising & Analytics: Meta Platforms, Inc. (Facebook Pixel ID: 2424763828353230) for conversion tracking and ad optimization under strict data protection agreements.

4. Data Retention & Security

We implement enterprise-grade security protocols including 256-Bit SSL/TLS encryption across all checkout and browsing sessions. Your order records and personalization files are retained only as long as necessary to fulfill warranty obligations, accounting requirements, and customer service requests.

5. Your Privacy Rights

Under CCPA, GDPR, and domestic state laws, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or outdated personal details.
• Request the deletion of your personal data from our active databases.
• Opt-out of marketing communications at any time.

To exercise any of these rights, simply email our Data Privacy Officer at support@nutcrackerstockings.shop. We respond to all verified requests within 30 days.