Contact Customer Support
Have a question about sizing, customization, character options, or order tracking? Our dedicated customer care team is here to assist you every step of the way!
📧 Fast Response Guarantee: We read and respond to every customer inquiry within 12–24 hours (often within 2–4 hours during normal business hours).
Direct Contact Details
| Official Support Email | support@nutcrackerstockings.shop |
| Customer Service Hours | Monday – Saturday: 8:00 AM – 8:00 PM EST Sunday: 10:00 AM – 4:00 PM EST (Holiday Season Extended Hours) |
| Operating Entity | Quang Vu Tran LLC • NutcrackerStockings Studio |
| Estimated Response Time | Within 12–24 Hours Guaranteed |
What to Include When Emailing Us
To help us resolve your question as quickly as possible, please include the following details in your email:
- Your Full Name and Order Number (e.g. #1042), found in your confirmation receipt.
- If requesting an address or name correction: the exact updated details.
- If inquiring about a delivered item: please attach 1–2 clear photos showing the issue.
Frequently Asked Questions Quick Links
- When will my order ship? Custom embroidery takes 1–2 business days. Domestic shipping takes 4–7 business days via USPS/UPS. See our full Shipping Policy.
- Can I change a name after ordering? Yes! Please email us within 12 hours of placing your order.
- What if my item arrives damaged? We offer a 100% free replacement or full refund within 30 days. See our full Refund & Returns Policy.
Create Your Family's Heirloom Stockings
Choose from 7 whimsical Nutcracker characters, custom embroidered names, 8 thread colors & 8 typography styles.
Customize Stockings Now ➔